CASA|NOVA

Terms and Conditions of Business

TERMS AND CONDITIONS OF BUSINESS

  • GENERAL
    1. Inside Kay-El LLC (CASA | NOVA), (hereinafter referred to as “the company”) quote for and accept all orders subject only to the terms & conditions herein contained which are to the extent permitted by law to the exclusion of all other guarantees, conditions and warranties (including any as to quality or fitness for any particular purpose) whether express or implied by status, common low or otherwise.
    2. No addition to or variation from the terms & conditions shall have effect unless the same is expressly affected by the company in writing under the hand of a director of the company.
    3. The company’s catalogues price lists and other advertising matters shall not form part of any contract between the company & its customers.
  • PRICES

The price charged will be the price quoted by the company at the time when an order is placed with the company.

  • ORDER AND SPECIFICATION

Subject to the conditions, the quality and description of any goods to be supplied will be those set out by the company at the time when the order is placed.

  • PAYMENT

Upon placing an order, the customer is required to pay a deposit of 50% of the total purchase price. The balance must be settled 5 working days prior to the expected delivery date. The company must be in receipt of cleared funds representing the full amount of the purchase price before delivery of the goods can take place.

  • INTEREST

The company is entitled to charge interest at the rate of 3% above the ENBD bank base rate if payment is not made in full within 21 days of being demanded.

  • CUSTOMER RETURNS

The customer is legally bound to purchase the goods once an order is made and accepted by the company.

  • DELIVERIES

The date & the time of delivery of dispatch given at the time of placing of an order are estimated only and are not binding on the company. Although every effort will be made to fulfill the delivery dates, no liability arising from delay is accepted by the company. If a delivery date is not agreed upon by the customer within 04 weeks of the goods arriving at the company’s warehouse, the company is entitled to charge a 1% storage fee per month.

  • PROPERTY

All goods remain the property of the company until paid for in full by the customer.

  • PACKING

Where the customer’s request, special handling, packaging, or transportation of goods is required: this will only be done at the customer’s expense.

  • ACCEPTANCE

The customer will be deemed to have received, inspected, and accepted the goods as satisfactory and complete in all respects unless notice in writing is given to the company in the case of the alleged damage, undelivered or shortage within 03 working days from delivery.

  • COMPLAINTS

The company will be given every facility to examine at the delivery address. The customer must retain all such goods until the company has inspected them. The company may replace, make up or repair any goods which are incomplete or defective. Alternatively, if may refund the price or give credit and the company will be under no further liability to the customer.

  • DELIVERY DETAILS

It is for the customer to ensure that the goods will fit through any doorways, staircases, passageways, etc. at the delivery address before placing an order and to make any special arrangements that may be necessary to permit the delivery to take place on the delivery date of the customer’s own expenses.

  • DELIVERY CHARGES

Delivery charges for delivering goods to the customer’s address are included in the price for orders. Over AED 5000 to be delivered within the Dubai area. From Dubai, the charge is AED. 5 per kilometer one way and for orders under AED. 5000 within Dubai a delivery charge will be made of AED. 100. For cabinet systems or beds which need fitting, there will be an extra charge of 6% of the total value of goods. The customer will be advised of that charge at the time of placing the order. If the customer is not available to receive the goods or the goods cannot be delivered to the delivery address and goods have to be returned to the company’s warehouse, the customer will be responsible for the cost of any subsequent attempt to deliver the goods.

  • WARRANTIES AND LIABILITIES

The company makes no representation, warranty, or conditions as to the quality or fitness for purpose of the goods other than to the extent, if any, that may expressly be made by the customer in writing, any damages properly payable by the company whether for negligence or otherwise, are limited to the price payable by the customer for the relevant product in no event shall the company be liable for any indirect, incidental or consequential damages. Nothing herein shall be deemed to restrict or exclude any liability for death or personal injury resulting from negligence.